California Court of Appeals Denies Franchisor’s Motion to Compel Customer to Arbitrate Based on “Terms of Use” | Lathrop GPM
A California appellate court recently affirmed a trial court’s ruling that a customer had not agreed to arbitrate claims against a franchisor when she was presented with a “Terms of Use Agreement” at a franchised location. Doe v. Massage Envy Franchising, LLC, 2022 WL 17984107 (Cal. Ct. App. Dec. 29, 2022). Jane Doe alleged that…