WASHINGTON (Nov. 10, 2015) — The International Franchise Association (IFA) has honored Big O Tires franchisee Tony Williams of Phoenix as Big O’s franchisee of the year.
Mr. Williams, a Big O Tires L.L.C. franchisee since 2006 with seven stores in Arizona, was recognized at the IFA awards ceremony in Washington, D.C., Sept. 29 for his willingness to go above and beyond for both his customers and his team, according to Big O Tires’ franchisor TBC Corp.
From making sure his team performs quality work in a timely manner while confirming all customers are comfortable in the store environment, to giving back to the local community and his team members that give so much to him, Mr. Williams understands the importance of exceeding customer expectations and valuing associates, TBC said.
“The strength of the U.S. economy significantly relies on the hard work of franchisees,” said Robert Cresanti, vice president of government relations and public policy for the IFA. The organization singled out Mr. Williams for his “work in the promotion of franchising as well as for his daily contributions that not only showcase how local business owners propel the economy, but also foster community ties throughout the U.S.”